After Sales Service

FRANKLIN AUTOMATION supports its customers worldwide and provides follow-up, assistance and training by various means: telephone, remote maintenance, or on-site intervention. Our teams' goal is to provide you with rapid responses and strive to anticipate your future needs. We attach great importance to customer satisfaction in order to build the basis of a lasting relationship.

Technical Assistance

SUPPORT - FRANKLIN AUTOMATION supports you in the installation of your equipment, preventive maintenance and troubleshooting operations. In the audit of installations and their upgrading and in the transfer of equipment. Our technical specialists are mobile and operate worldwide for both regular inspections and urgent repairs.

SPARE PARTS - We manufacture specific parts in our machine shop and have a stock of standard spare parts to guarantee rapid delivery in the event of a breakage. We support you in building up your stock of spare parts as soon as the machine is installed, which eliminates delivery times for these critical parts.

MACHINE AUDITS - Our technicians can travel to perform a complete audit of your assembly line. At the end of this audit, a report is drawn up indicating the current state of the equipment and our recommendations on the curative and preventive maintenance operations to be carried out with a list of parts to be replaced. The audit also has an educational vocation because the participation of a technician from the customer is always formative.

SERVICE CONTRACTS – FRANKLIN AUTOMATION offers annualized service contracts to guarantee regular monitoring of the condition of your machines and support for your teams on site. Each contract is tailor-made and provides for a number of annual interventions planned according to your needs: audit, maintenance, repair, training, OEE improvement, etc. Our contracts constitute a complete service, guarantee of serenity

Modernization

So that machines follow your development, the market trends and the demands of your customers, FRANKLIN AUTOMATION can modernize the mechanics, electronics, vision, and/or programs.

Modernizations might include:

  • Implementation of additional security measures

  • Ensure compliance with current regulatory standards

  • Station upgrades

  • Modifications and addition of functions

  • Performance improvement

  • Integration of complementary and more precise control systems

  • Installation of connected systems for process monitoring

  • Link with new assembly machines

  • Automation of manual processes